FAQs

Do I need to create an account to place an order?

You do not need to create an account to make a purchase. However, we recommend that you set up a À Couvert account in order to manage all aspects of your account including address details, reviewing your order history and tracking.

How will I know that my order has been placed successfully?

- Once your order has been placed, you will receive an email confirmation with an order number.

- Once the order has been dispatched you will receive a tracking number which will enable you to trace the shipment.

Can I cancel or amend any of my order details?

- Depending on the status of the order, it may be possible to cancel an order.

- We are unable to add to an item to an existing order.

- If the order has already been processed or dispatched from our factory then it is not possible for the order to be cancelled or amended.

- If the order has already been processed or dispatched, then it will not be possible to cancel or amend

Can I cancel or amend any of my order details?

- Depending on the status of the order, it may be possible to cancel an order.

- We are unable to add to an item to an existing order.

- If the order has already been processed or dispatched from our factory then it is not possible for the order to be cancelled or amended.

- If the order has already been processed or dispatched,then it will not be possible to cancel or amend

Which payment methods are accepted?

We accept the following payments:-

Visa, Mastercard, PayPal, American Express, Klarna, ShopPay, Google Pay and Coinbase Commerce.

Delivery and Returns

Can I amend my delivery address once the order has been placed?

You can contact our customer care team to see if this can be amended. If the order
has already been processed or dispatched, then it will not be possible to amend.

What should I do If I receive an incorrect or faulty Item?

We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact Customer Care with the following information.

– Your proof of purchase/order number

– A short description of the issue

– Supporting images

Our Customer Services Team will then be in touch to advise the next steps.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.